Presentation T P10

T P10 (Poster Presentation):
Perspective of Workers’ Compensation Board representatives on barriers and facilitators for return to work after occupational injuries.

Presented by: Marie-Maxime Robichaud

Download PDF


Robichaud MM1,3, Truchon M2,3, St-Arnaud L1, Nastasia I4, Schmouth ME3

  1. 1Département des fondements et pratiques en éducation, Université Laval, Québec
  2. 2Département des relations industrielles, Université Laval, Québec
  3. 3Centre interdisciplinaire de recherche en réadaptation et intégration sociale, Québec
  4. 4Institut de recherche Robert-Sauvé en santé et en sécurité du travail, Montréal, Canada



Return to work (RTW) after occupational injury has become a critical issue due to the high cost of prolonged disability. RTW depends on several barriers and facilitators linked to the different stakeholders and systems involved. Many studies have been conducted to better understand RTW barriers and facilitators from various perspectives (e.g. worker, employer, healthcare professionals). However, knowledge about specific barriers and facilitators of RTW as perceived by insurers as representatives of the Workers’ Compensation Board (WCB) is limited despite their key coordinating role in RTW after occupational injuries. The aim of the present study is to explore the perspective of the WCB representatives regarding barriers and facilitators of RTW.


Qualitative methodology with purposive sampling was employed. Semi-structured interviews were conducted with a rehabilitation counsellor and adjudicator officer from the Quebec WCB. Data were collected from November 2013 to February 2014. Transcription, coding and categorizing are ongoing. Content analysis will be done by the first author.


A total of 13 in-depth interviews were conducted with 20 participants alone (n=6) or in tandem (n=7). Preliminary results show that the main factors that could hinder or facilitate RTW from the perspective of the WCB representative are related to work relationships and the worker’s attitude. Also, factors related to system problems such as overcompensation, delays and lack of communication were perceived as barriers to RTW. Complete results will be presented at the conference.


Preliminary results indicated that attitudes from each stakeholder (e.g. worker, employer and healthcare professionals), relations between stakeholders and processes can hinder or facilitate RTW according to representatives of the WCB who participated in the study. These preliminary results are consistent with many psychosocial risk factors identified in literature. This study may help to improve knowledge about barriers and facilitators of RTW from a less documented perspective. It should also help to improve the understanding of the complex process of RTW for occupational injuries.

Schedule Details

Tuesday September 30
12:45 - 13:45 Poster Viewing
Session: Social issues